Srei Infrastructure Finance Limited

Vishwakarma 86C, Topsia Road (South)
          Kolkata - 700 046, West Bengal
033-6160 7734
corporate@srei.com

Plot No. Y-10, Block EP
        Sector V, Salt Lake City
        Kolkata – 700 091, West Bengal
+91 33 6639 4700

6A, Kiran Shankar Roy Road
        Room No 12 & 13 (Second Floor)
        Kolkata - 700 001, West Bengal

Bangalore

  • No. 357/6 1st Cross, 1stBlock, Jayanagar, Bangalore - 560011

Bhubaneswar

  • 1st Floor, Plot No. 11, Satya Nagar, Bhubaneswar - 751007

Bhopal

  • 1st Floor, Above Axis Bank, 165-A, 166 Star Arcade, Zone I, MP Nagar, Bhopal - 462011

Chandigarh

  • SCO No. 52-53, 1st Floor, Sector 9D, Chandigarh, Union Territory, 160009.

Chennai

  • "Mahalaxmi", 290, Peters Road, Gopalapuram, Chennai-600086

Hospet

  • Parwaz Plaza, 11/103, 3rd Floor, College Road, Hospet - 583201

Hyderabad

  • Om Chambers, Door No 1-10-74/TF, Ward Block 1st,3rd Floor, Dwarkadas Colony, Begumpet, Hyderabad-500016

Goa

  • 201, Shiv Towers, 2nd Floor, Plot No. 14, Patto Plaza, Panjim, Goa-403001

Gurgaon

  • 5th Floor, “Sewa Tower”, Plot – 19, Sector – 18, Gurgaon, Haryana – 122105.

Indore

  • Office No. 113, Diamond Trdae Center, 1st Floor, 3-4, Diamond Colony, Janjir Wala Chouraha, Palasia, Indore - 452001.

Jaipur

  • C-94, 3rd Floor, C-Scheme, Fortune Heights, Subhash Marg, Jaipur-302001

Jamshedpur

  • GDR Siddha, Top Floor, N. Road, Bistupur, Jamshedpur, Pin-831001

Karnal

  • SCO- 26, 1st Floor, Sector- 8, Main Market,Karnal-132001

Kolkata

  • Plot No. Y10, Block-EP, Sector-V, Salt Lake City, Kolkata-700091

Lucknow

  • B-56A, 2nd Floor, Vibhuti Khand, Gomti Nagar, Lucknow-226010

Mumbai

  • Unit No.901,9th Floor, A Wing, Supreme Business Park, Supreme City, Vill-Powai, Mumbai-400076

Nagpur

  • 3rd Floor, Shradha House, Plot 345, City Survey no. 2414,
    Sheet no. 247/46, Circle No 23, Mouza - Sitabldi, Ward - 65,
    Sardar Vallabh Bhai Patel Marg, Kingsway Road, Nagpur - 440001

Nashik

  • 106, 1st Floor, Ronak Heights, Besides Soni Pithani, Racca Colony, Sharanpur Road, Nashik – 422002

New Delhi

  • Plot No. D-2, 5th FL "Southern Park", Saket District Centre, Saket, New Delhi, Pin-110017

Pune

  • Office No. 201, Lotus Plaza Apartment Condominium, Survey No. 15/1B/1, CTS No. 681, Kotrud Haveli, Pune – 411038

Raipur

  • 2nd Floor, Office No. 210, “Harshit Tower”, Mohba Bazar, Near Amanaka Over Bridge, G.E. Road, Raipur – 492001

Sambalpur

  • 1st Floor, Hota Complex, Ainthapalli Chowk, Sambalpur - 768004, Odisha

Siliguri

  • Unit No. 19, 2nd Floor, Ward No.42, Siliguri-734001, P.S-Bhaktinagar

Solapur

  • 130/3, Sideswar Peth, 1st Floor, Opp. Civil Court, Solapur-413003

Udaipur

  • Room No. 202B (Front side), Shubham Complex, New Fatehpura, Near Sukdia Circle, Udaipur-313001

Vizag

  • D.No. 1-83-18/1/1, MIG 76, Sector 3, MVP Colony, Sri Vatsala Building, DBS Bank, Opp: Laddu Gopal, Visakhapatnam - 530017

Information on our grievance handling and escalation of complaints will be available in all our offices. If you have a complaint or Grievance about our Products and Services, please feel free to contact us.

Please note that customer(s) can register query/request/complaint through the following channels:

1. Call us at: 033-6602 2000/6639 4700 *

2. Send an email to sifl.customercare@srei.com

3. Walk-in at our Zonal/Regional/Branch Offices

(Existing Customers: Please quote your Loan Account Number when you call or email. You will receive a response within 10 working days.)

* Customer Service Timings at all our branches will be from 10:00 am to 6:00 pm (Monday to Friday, excluding National Holidays and Regional Holidays) and 10:00 am to 2:00 pm (Saturday, excluding 2nd & 4th Saturdays, National Holidays and Regional Holidays).

Regional Holidays list is available at all our branches.

If you are not satisfied with the resolution provided or you have not received a response within the defined timelines, you can send in your escalations to our Grievance Redressal Cell as follows:

1.

2. Send a Query/Complain through letter to the below address:

Grievance Redressal Cell
Srei Infrastructure Finance Ltd.
Y 10, Block EP, Sector V, Salt Lake, Kolkata - 700091

(Please quote your Ticket or Request Number along with your Loan Account/Agreement Number to our Grievance Redressal Cell when you write or email. You will receive a response within 10 working days).

If you are not satisfied with the resolution provided by the Grievance Redressal Cell or you have not received a response within the defined timelines, please write to:

Write to the Chief Nodal Officer:


(Please quote your Ticket or Request Number along with your Loan Account Number when you write or email. You will receive a response within 5 working days).

If the complaint/dispute is not redressed within a period of one month, the customer may lodge a complaint on RBI CMS Portal – https://cms.rbi.org.in/rbi/vividflow/run/rbi

Or send complaint form to the below mentioned address:

Officer – in - charge

  • Reserve Bank of India
    Department of Non-Banking Supervision
       15, Netaji Subhas Road, Kolkata - 700001

  • +91 33 - 2231 2121/2230 9589
  • rbicalcutta@rbi.org.in



Name and address of the NBFC Ombudsman:

Sl.No Centre Address of the Office of NBFC Ombudsman Area of Operation
1. Chennai C/o Reserve Bank of India Fort Glacis, Chennai 600 001 STD Code: 044 Tel No. 25395964 Fax No. 25395488 Tamil Nadu, Andaman and Nicobar Islands, Karnataka, Andhra Pradesh, Telangana, Kerala, Union Territory of Lakshadweep and Union Territory of Puducherry
2. Mumbai C/o Reserve Bank of India, RBI Byculla Office Building, Opp. Mumbai Central Railway Station, Byculla, Mumbai-400 008 Maharashtra, Goa, Gujarat, Madhya Pradesh, Chhattisgarh, Union Territories of Dadra and Nagar Haveli, Daman and Diu
3. New Delhi C/o Reserve Bank of India Sansad Marg, New Delhi -110001 STD Code: 011 Tel. No. 23724856 Fax No. 23725218-19 Delhi, Uttar Pradesh, Uttarakhand, Haryana, Punjab, Union Territory of Chandigarh Himachal Pradesh, and Rajasthan and State of Jammu and Kashmir
4. Kolkata C/o Reserve Bank of India 15, Netaji Subhash Road, Kolkata-700 001 STD Code: 033 Tel. No. 22304982 Fax No. 22305899 West Bengal, Sikkim, Odisha, Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland, Tripura, Bihar and Jharkhand


RELEVANT ATTACHMENTS
Salient features of Integrated Ombudsman Scheme 2021
Form of Complaint
The Reserve Bank - Integrated Ombudsman Scheme 2021